Any system issue, no matter how large or small, means lost productivity and frustration for users. McKesson understands that the mission of every healthcare organisation is delivering care – not use of software. So when they experience technical issues, healthcare organisations can count on McKesson’s world-class resources and expertise for assistance.
We are committed to continually improving our support services, measuring progress through quantifiable metrics, industry-standards and customer feedback. What’s more McKesson is ISO:9001 quality accredited.
Our customer support services can be accessed either by phone or via Remedy - 24 x 7.
Remedy, is the McKesson electronic system for logging and tracking the resolution of system faults, requests for assistance, User problems, or enhancements. If you are a Remedy User, you can log on using the customer login button on the right.
The McKesson Help Desk is available on 0845 606 6666, to log Service Requests when the authorised User cannot access the Remedy System.
For all general enquiries please call 0870 6000 426
If you are a McKesson Information Point User, you can login using the link on the right hand side.